Energy should come with
love and dreams and inspiration
We finally live in a time when everyone can choose their energy for themselves.
Now, as people think about what the future of energy should be,
we are using the power of ICT and people to pursue the possibilities more than anyone else.
This graphic was created using data on a household’s energy use obtained from NICIGAS’ Kumo no Ucyusen cloud management system.
We use the Kumo no Ucyusen system to visually graph activities and changes in communities in the digital space in order to provide services that put the customer first while maintaining a community mindset.
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MESSAGE
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Energy is invisible
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to the naked eye
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It has no color. You can’t taste or touch it.
We take it for granted
and don’t even think about it.
But just like vegetables or wine,
energy is the product of its producing regions, production methods,
and the dedication and enthusiasm of the people who work with it.
If you think about it, some of the things
that are most precious to us cannot be seen.
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MESSAGE
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Invisible
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is beautiful
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Uncompromising commitment moves people’s hearts
and has the power to change the world.
We all expect safety and security as well as low prices.
We should choose our energy the way we choose our clothes—
by finding what suits us best.
We should look forward to our energy the same way
we look forward to a freshly brewed cup of coffee.
We want to make this energy our future.
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MESSAGE
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Your kind of
energy for -
your kind of life
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You feel love. You dream big.
Your emotions well up.
It is our mission to
deliver this future energy.
Today too, we light the flames
of ambition and innovation.
We are NICIGAS.
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CEO MESSAGE
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The energy industry is seeing
disruptive change, -
and every part of it can and
should change -
Representative Director & PresidentShinji Wada
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Since energy market liberalization, we have continued
to leverage ICT and our NICIGAS team
to be chosen by customers and pave the way forward.
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STORY of the smart energy revolution
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The story behind our “Sansei”
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(“I agree”) campaign
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In 1964, the torch was lit for the Tokyo Olympics
at the National Stadium.NICIGAS provided the gas for this flame.
We began our LP gas business in 1955 and have become
an integrated energy company supplying city gas
and sales of electricity.
We are proud to serve more than 1.45 million customers in Japan*1.
We have the No. 1 LP gas share in the Kanto region*2,
the most competitive market in Japan.
Since market liberalization of the city gas business,
more than 190,000 new customers*1 have told NICIGAS “I agree.”
This achievement speaks to our smart energy revolution created
from our pioneering use of ICT in the industry and rationalized prices.
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*1: As of Dec 31, 2018
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*2 Source: 2018 LP-Gas Annual Report: Facts & Figures
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STORY of the smart energy revolution
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The revolution
begins in the cloud -
The reason behind our prices is our Kumo no Ucyusen cloud management system
that is the backbone of our business.
We have led the gas industry in introducing ICT.
All data for our key activities, from sales, call centers, inspections and
meter reading to gas filling and transport, are centrally managed in the cloud.
This allows us to achieve efficiencies and business optimization not seen anywhere else.
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STORY of the smart energy revolution
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There are reasons for our prices
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We minimize our raw material cost by partnering
with TEPCO Group, one of the largest energy suppliers in Japan.
We take in customer information in real time.
We harness efficiency in key operations, like how we
deliver energy, read meters and ensure security.
Our field operations are done almost entirely by smartphone.
Going paperless is a given.
Our pursuit of efficiency and cost savings is how we can set our prices.
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STORY of the smart energy revolution
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Can we make things even better?
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We’re adopting the latest technologies, from our cloud management system
to offering services through the LINE app and accepting payments in Bitcoin.
We want to offer customers the best service possible.
In recognition of our commitment to optimizing energy, the Ministry of Economy,
Trade and Industry (METI) and the Tokyo Stock Exchange have selected us as
“Digital Transformation (DX) Stock” for 6 consecutive years including
“Competitive IT Strategy Company Stock”.
We were selected as No1 in “The All-Japan Executive Team 2021” (Energy & Utilities)
by Institutional Investor.
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STORY of the smart energy revolution
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Doing everything we do?
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It’s only natural
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When you deal in energy, safety and security are
your most valuable products.
Our emergency centers operate 24 hours a day,
365 days a year to handle emergencies like gas leaks
wherever they may occur.
In addition to legally mandated standards,
we also set our own independent inspection items
to achieve the industry’s highest level of safety
with the mindset that even one mistake is too many.
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STORY of the smart energy revolution
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Training our people
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with our customers
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in mind
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Rapid developments in digital technology mean that
consumers often interact with companies virtually.
Amid this trend, we believe that the real-world relationships
we have built with customers are what matter most,
which is why we focus on employee training.
No matter how far ICT can take us,
in the end it’s all about people.
Only our people and their commitment and
dedication can move hearts.
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VISION for the future energy
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Making energy more beautiful
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Our goal is to revitalize the market to give customers more options.
We want to lay the groundwork for companies in other industries
to come together and spark new innovation.
With these aspirations, we are transforming from a retail gas provider
to an integrated energy company and an energy platformer.
Mobilizing the power of ICT, we will deliver new regional services
that no one else can, with high quality and more beauty.
We can do this thanks to our partnerships that have the power
to turn what was impossible just yesterday into reality.
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VISION for the future energy
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Creating the future
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of energy with ICT
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We have entered into a capital and business alliance with Metaps,
an expert in big data analytics and AI solutions,
to accelerate our ICT initiatives.
Starting in 2018 we are offering the industry’s
first AI-powered concierge service,
developed together with U-NEXT Marketing.
Incorporating the latest AI, FinTech and other ICT
into our proprietary platform, we will continue to create
next-generation services that facilitate energy industry innovations.
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VISION for the future energy
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Moving from competition to co-creation
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We have entered into a business tie-up with TEPCO Energy Partner
and begun offering an electricity and gas bundled product
as an integrated energy service provider.
In 2017, we established the new company Tokyo Energy Alliance together
with TEPCO Energy Partner aiming to revitalize the city gas business.
Procuring raw natural gas and ensuring safety have been barriers
to entering the city gas business, so we have created and are offering a platform
to facilitate market entry by companies from other industries
and have built a framework to deliver a range of customer services.
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VISION for the future energy
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We keep raising the bar
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on our dreams
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Our aspiration is to be an energy platformer
that sets the stage for the new era.
To offer new services that go beyond the energy industry and
lifestyle frameworks.
To get the participation and expertise of diverse service providers
partnering in our ICT platform and create completely
new regional services.
Our next dream is achieving this truly open innovation.
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Today too, we light the flames
of ambition and innovation -
The opposite of success is not failure—
it is doing nothing.
We at NICIGAS will continue
to expand the possibilities as an energy company
with an unmatched spirit of challenge.
To change the world for the better,
we first need to change energy.
We will make our vision of future energy a reality.
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